BEFORE THE FUN BEGINS, IT IS IMPORTANT FOR YOU TO BE FAMILIAR WITH THE DESIGN PROCESS AND POLICY SO THAT EVERYTHING GOES AS SMOOTHLY AS POSSIBLE FOR BOTH ME, THE DESIGNER AND YOU, THE CLIENT. WHEN PLACING ANY ORDERS WITH POCAGRAPHIX, YOU ARE HELD RESPONSIBLE FOR THOROUGHLY READING THE TERMS LISTED BELOW. BY PLACING YOUR ORDER, YOU ACCEPT AND UNDERSTAND THESE TERMS AS WELL.
RUSH ORDER POLICY
Digital design orders can be accommodated within a 48-hour (2 business days) time span and an additional $15 fee. Digital designs include custom logos, flyers, highlight covers, etc. Business days do not include weekends nor holidays. Print orders are NOT subject to the rush order policy, you must wait and order within the allotted time for all print orders.
To select the Rush Order option: GRAPHICS > RUSH SERVICE > ADD TO ORDER
DESIGN ORDER PROCESS
After you place your digital design order, you will receive a confirmation email stating that your order was processed along with a follow-up email containing a Design Brief questionnaire about your order.
> Once you complete the form, it is YOUR responsibility to send an update informing me that you have completed your form. The email should be formatted (Client Name-Order #)
> A short email will be sent notifying you that your design order has been accepted and when the ordered should be expected. If further details are needed, it will also be added to this email.
>You will receive THREE design proofs for you to review and revise if necessary. You are able to make up to three changes. These changes include placement, color, and font. After the allotted amount of changes is reached, an additional edit fee is added. Please be as detailed in your design brief to receive your ideal design and prevent additional costs. Revisions EXTEND TURNAROUND TIME!
REFUND & FINANCIAL AGREEMENT POLICY
Unfortunately, we do NOT offer refunds on any service digital or custom. It is important that you provide in great detail the expectations of your custom design. After your proof is delivered, you will receive THREE revision edits. These edits include placement, font, and color. Edits do not include a word or phrase changes; so please have that information solidified prior to ordering. After the three edits, any extra revisions will be an additional $15. If you choose to go with a different concept AFTER drafts and revisions are discussed, there will be an additional 50% fee added to compensate for the work already completed.
Packages turnaround time is to be determined; due to the bundled amount of services and printing order standard turnaround time does not apply.
Abandoned or request for design reopenings after drafts after 15 days must pay 50% of the discussed total for the project. We dedicate time to every client and the needs of their projects. If you fail to respond or abandon the completion of your project then the time allotted to revisit must be compensated. If any revisions are needed please refer to the "Revisions & Edits" service listed under the Graphics tab.
COMMUNICATION AGREEMENT
We are committed to work around the clock to make your creations come to life. However we ask that our clients respect our business hours and communicate accordingly. If you have any questions or concerns, outside of the Design Brief and product descriptions, feel free to email us at pocagraphix@gmail.com. All emails will be responded to within the following business hours.
BUSINESS HOURS
MONDAY, WEDNESDAY, FRIDAY - 12PM- 5PM
UPDATES (Order Confirmation, Status and Completions) GO OUT EVERY FRIDAY.
HOLIDAYS AND WEEKENDS ARE NOT INCLUDED.
NOW... LETS CREATE !
